It then sends a simple signal, or ping, to that server and gets a response. The first thing a test usually does is determine which test server is closest to you. It’s also available as an app for iPhone, Android, and Windows. also keeps a log of all your speed tests, making it easier to track and determine potential causes for a slow Internet connection. While there are several good services that you can use online to test your speed, including ones offered by several Internet providers, our technicians use by Ookla. We’ll discuss what fast speed test tools are available, how they work, what results they give you, and what you can do with them. Running a speed test and interpreting the results will give you a lot of insight into why you’re seeing slow speeds, and determine if your Internet provider really is giving you the service you’re paying for.
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If you’re experiencing slow speeds there are two things you already know to do: checking and restarting your router, and troubleshooting your modem.Īnother step you should take is using a free speed test. If you're paying for 1 Gbps, you might not be getting anywhere near the gigabit speeds you were promised, and there are many potential reasons why. Unfortunately, you’re not always going to get the fast and dependable connection your Internet provider is promising you. That this guide has been useful.Whether you work from home, stream TV, use smart appliances and home systems, or play videogames, you need nothing less than the Internet speed and reliability that you’re paying for. The final solution may be to move to a new provider, or perhaps even consider Unfortunately, you may still have no hope. If the fault is outside of your home, the Likely be charged for any repairs, even if you didn’t cause the fault in the Sometimes, it may be a fault in your home and in this case, you will most In touch may be the only thing you can do to get everything working again. It may be entirely out of your control and in this case, getting Whilst on the phone, but eventually they’ll check to see if anything genuinely You may have to jump through a lot of hoops Nothing is eating up the bandwidth, and configured everything correctly.
You’ll already have tested wired network speeds, ensured The rules may be different between countries and provider, but generally an ISP can check to see if there are any faults in your area.įirst, you’ll be armed with all of the questions a customer service rep may Whilst they aren’t obliged to improve your speeds, they’ll often do what they can to help if they notice there’s a problem. At this point, it’s time to contact your ISP. Sometimes, after making sure everything is as it should be, you still aren’t getting anywhere near the speeds you are paying for. You’ll need to contact your ISP for more information on this. Your internet service provider may also have rules about throttlingĬertain network behaviour, such as uploading files on a peer to peer network. You may notice slower speeds during peak hours due to more users connecting at Network congestion can be a big thing as well. This can impact your speed and may mean your speeds are slightly Some problems that may be out of your control.
Should be getting, you can contact your ISP. If you’re still not getting the speeds you You may find it’s faster now that your network is free from any devices that may be downloading or uploading in the background. Once disconnected, try a speed test again.
You’ll need to manually disconnect these from your network. This should return a list of devices connected to your network. Once logged in, look for home network, my network devices, or something similar.